This Gift Card Agreement (“Agreement”) is between the purchaser and/or redeemer (“you”) of the Gift Card (“Gift Card”), and Pine Labs Pvt. Ltd. ("Pine Labs" or “Issuer”), a private limited company incorporated under the laws of India and authorized by the Reserve Bank of India ("RBI") to issue such Gift Cards. By purchasing and/or redeeming the Gift Card, you accept the following terms and conditions:
You must have an active and valid Uber account to redeem the Gift Card. Gift Cards may be purchased online from authorized distributors using the following payment modes only - credit card, debit card and internet banking provided by banks in India. The Gift Card cannot be used outside of India.
Valid for a period of 12 months from the date of activation and shall expire if not availed within the validity period.
Please follow these steps to redeem the Gift Card in the Uber app:
1. Go to the payment section in the Uber app;
2. Tap the menu icon and select "Payment”;
3. Tap "Add Payment Method" and select "Gift Card"; and
4. Enter your gift code (no spaces).
5. The cardholder may request for the revalidation of the expired Gift Card. Upon receipt of such request the Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions.
For balance inquiry, please visit the payments section in your Uber app. Limits may apply to your redemption of or spend using the Gift Card.
If you have other payment methods in your Uber account, value from the Gift Card may be set as your default payment method. If you wish to use another payment method, go to the payment section in the Uber app and select the payment method before the service is provided. The Gift Card cannot be reloaded with additional funds after purchase. Once purchased, the Gift Card cannot be cancelled by the purchaser, nor is the Gift Card refundable, returnable or redeemable for cash or credit, except where required by law. Any cancellations shall be at the sole discretion of Uber/Pine Labs. You cannot purchase other Gift Cards with the Gift Card, nor can you use the Gift Card to make a payment on a credit account. The Gift Card balance cannot be transferred to any other instrument. Purchases made with value from the Gift Card are not refundable, except where required by law. Issuer assumes no responsibility for the products purchased using the Gift Cards and any liability thereof is expressly disclaimed. For questions, please contact Uber Support. Neither Uber nor Pine Labs is providing any transportation or logistic services upon usage of the Gift Card and the transportation or logistic services are provided by third party transportation/logistic providers. Neither Uber nor Pine Labs commits to availability of transportation or logistic services in India.
You are solely responsible for the safety and security of the Gift Card. Issuer / Uber is not responsible for any acts of omission or commission if Gift Card is lost, stolen or used without permission. Once the Gift Card has been sent to you, you are bound to protect the Gift Card PIN or Gift Card number as confidential. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND PINE LABS’ / UBER’S SOLE POTENTIAL LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.
Issuer reserves the right to void the Gift Card if the Issuer / Uber suspects that the Gift Card was obtained or used fraudulently, unlawfully or otherwise in violation of this Agreement. Issuer / Uber may modify any of this Agreement’s terms and conditions at any time. Redemption of the Gift Card is also subject to the terms of use governing your Uber account. In such cases, the funds shall be credited back to the same source from where these were received.
You agree and understand that Gift Cards are a pre-paid payment instrument subjected to regulations by the RBI under the RBI guidelines. Issuer may be required to share KYC details of the purchaser/ redeemer of the Gift Card and/or any other information with relation to the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities. Uber/ Pine Labs may contact the purchaser/redeemer of the Gift Card for any such information. In the event that the beneficiary/know your customer ("KYC") details as per RBI guidelines are found to be incorrect/insufficient, Issuer retains the right to block/cancel the Gift Card issued.
If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement. For customer service, please visit uber.com/legal/gift.
Process for loading Gift Card value into User’s Uber Account - Every holder of Gift Cards shall be required to insert the claim code of the Gift Card into their Uber User Account as a pre-requisite to the redemption of the Gift Cards. This will entitle such holder to redeem the value of such claim code against services on the Uber app/website.
Uber shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms above.
Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at htps://www.qwikcilver.com/grievance-policy/
GOVERNING LAW AND JURISDICTION
This Agreement shall be exclusively governed by and construed in accordance with the laws of India, excluding its rules on conflicts of laws. To the extent permitted by law, any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Uber app; v) the amount of available funds on the Gift Card; or vi) advertisements, promotions or oral or written statements related to the Gift Card; no matter how described, pleaded or styled, shall be subject to the laws of India and the courts in Delhi / Bangalore shall have exclusive jurisdiction.
This governing law and jurisdiction provision shall survive: i) the termination of this Agreement; ii) the bankruptcy of any party; or iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any portion of this provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
HOW TO ADD UBER GIFT CARDS to the Uber APP
Gift Cards apply Uber credits to an Uber account. To redeem a Gift Card:
1. Make sure you have the latest version of the Uber app
2. Tap the menu icon and select "Payment"
3. Tap "Add Payment Method" and select "Gift Card"
4. Enter your gift code (no spaces)
Once a Gift Card is added to an Uber account, it can't be transferred. You can't reload a Gift Card, but you can add as many gift cards as you like with each up to a maximum of Rs 10,000.
HOW TO USE UBER GIFT CARDS
Gift Card credits will apply to your next trip or order by default, but you can select a different payment method before you make your request:
1. Enter your destination
2. Tap the payment method info at the bottom of the next screen
3. If you have more than one profile, tap "Change payment method"
4. Toggle "Uber Credits" to turn them off (credits will be turned off only for that ride)
If your credits aren't completely used up, the remaining balance can be applied to your next ride or order.
An authorization may be made on that payment method, but it will be voided once the Gift Card is charged.
No fees or charges apply to Gift Cards.
By purchasing this gift voucher, you consent to sharing your PII ( Name, Email ID, Telephone Number if available ) with the issuer ( PineLabs ), as per the guidelines of PPI.
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