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ITC Hotels

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Redemption Instructions

1. Activate your ITC Hotels e-Gift Card before redeeming it.

2. The E-Gift Card can be redeemed at any of the participating ITC Hotels, Welcomhotels, Fortune Hotels & WelcomHeritage Hotels.

3. At the time of check-out/ settling the invoice, use your e-Gift to redeem it by sharing the 16 digit card number and the OTP received on the registered mobile number.

4. A valid card in its original form must be presented at the time of availing a service.

5. The experiences & services include:

a. Stays (including Food and Beverage charges, internet and telephone services) when booked through direct channels (ITC Hotels website).

b. Standalone Food and Beverage charges including alcoholic beverages.

c. Food & Beverage, Home Delivery & Takeaway Orders.

d. Spends at Fabelle boutiques at ITC Hotels.

e. Spa (only as a resident guest unless specified otherwise in T&C) & Salon charges.

f. Spends at select participating hotel /Delis.

g. Applicable taxes.

6. The gift card must be presented at the time of availing a service, an OTP will be sent to customers registered mobile number.

7. For a complete list of participating hotels visit

Give the gift of indigenous experiences to someone special that they’ll treasure for life. ITC Hotels Gift Card offers you a gateway to create long lasting memories. Whether it’s a relaxing holiday, a symphony of flavours at award-winning restaurants, a rejuvenating spa & salon service or delectable chocolates at Fabelle boutiques, this gift is sure to delight.
Terms and Condition
ITC Hotels Gift Card is issued by Pine Labs Private Limited.
To register and activate your ITC Hotels Gift Card, please send a SMS from your mobile phone as follows: ACT16-Digit Card Number6 Digit Pin to <99639 00600 >. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User. Customer can also, register by logging in to the self-serve application
Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below shall be considered.
The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption
Gift Card may be used only at participating ITC’s Hotels Group in India.
All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred ‘back to source account’ (account from where Gift Card was loaded) after receiving consent of the Gift Card holder.
This Gift Card is cash equivalent. Pine Labs, ITC or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
In case the customer approaches Pine Labs for refund of any amount, at any time after the expiry date of the Gift Card, then the same shall be paid to the customer in their bank.
Reloading is not applicable in case of this Gift Card.
Any dispute shall be referred to Pine Labs and the decision of Pine Labs shall be final.
Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
Pine Labs & ITC reserve the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on the website
No fees or charges apply to Gift Cards.
The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.Pine
The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleeep Boutique and applicable taxes at any of the participating hotels.
The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
The cards cannot be used to settle stays booked on/through
Corporate rates
Group rates
Online Travel Agents (OTAs)
Any discounted or contracted room rates
The card shall not be valid for withdrawal of cash or currency exchange.
Multiple transactions can be performed on gift card until the value of the card is exhausted.
Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won’t be accepted for making payments.
Club ITC Green Points shall not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode.
Handling refunds: A. Refunds in case of failed / returned / rejected / cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall be credited back to the payment source.
The Gift Card can be purchased for a minimum value of ₹1,000 and maximum value of ₹10,000 per transaction.
The Gift Card will be delivered to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
For any queries, balance check and date of expiry please visit and input the Card Number in the ‘Check Balance’ section.
In case of theft, kindly report the same to Pine Labs Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. Pine Labs, ITC and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card.
Redemption of the card by its bearer shall be valid discharge of Pine Labs and ITC's liabilities in respect of the card.
The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
By purchasing this gift voucher, you consent to sharing your PII (Name, Email ID, Telephone Number if available) with the issuer (PineLabs), as per the guidelines of PPI.
For queries, email at or reach us at: The Direct Marketing Cell, ITC Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001.
List of Participating Hotels: Delhi/ NCR - ITC Maurya, ITC Grand Bharat, Sheraton New Delhi | Mumbai - ITC Grand Central, ITC Maratha | Hyderabad - ITC Kakatiya, ITC Kohenur | Kolkata - ITC Royal Bengal, ITC Sonar | Bengaluru - ITC Gardenia, ITC Windsor, Welcomhotel Bengaluru | Agra - ITC Mughal | Jaipur - ITC Rajputana | Goa - ITC Grand Goa | Ahmedabad- ITC Narmada | Coimbatore - Welcomhotel Coimbatore | Vadodara - Welcomhotel Vadodara | Amritsar - Welcomhotel Amritsar | Ahmedabad - Fortune Park Ahmedabad | Port Blair - Welcomhotel bay Island | Guntur- Welcomhotel Guntur | Bhubaneswar- Welcomhotel Bhubaneswar | Chennai – ITC Grand Chola, Welcomhotel Chennai (Cathedral Road)