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ITC Hotels

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Redemption Instructions

1. Activate your ITC Hotels e-Gift Card before redeeming it.

2. The E-Gift Card can be redeemed at any of the participating ITC Hotels, Welcomhotels, Fortune Hotels & WelcomHeritage Hotels.

3. At the time of check-out/ settling the invoice, use your e-Gift to redeem it by sharing the 16 digit card number and the OTP received on the registered mobile number.

4. A valid card in its original form must be presented at the time of availing a service.

5. The experiences & services include:

a. Stays (including Food and Beverage charges, internet and telephone services) when booked through direct channels (ITC Hotels website).

b. Standalone Food and Beverage charges including alcoholic beverages.

c. Food & Beverage, Home Delivery & Takeaway Orders.

d. Spends at Fabelle boutiques at ITC Hotels.

e. Spa (only as a resident guest unless specified otherwise in T&C) & Salon charges.

f. Spends at select participating hotel /Delis.

g. Applicable taxes.

6. The gift card must be presented at the time of availing a service, an OTP will be sent to customers registered mobile number.

7. For a complete list of participating hotels visit

Give the gift of indigenous experiences to someone special that they’ll treasure for life. ITC Hotels Gift Card offers you a gateway to create long lasting memories. Whether it’s a relaxing holiday, a symphony of flavours at award-winning restaurants, a rejuvenating spa & salon service or delectable chocolates at Fabelle boutiques, this gift is sure to delight.
Terms and Condition
ITC Hotels Gift Card is issued by Pine Labs Private Limited under the Brand Name of Qwikcilver
To register and activate your ITC Hotels Gift Card, please send a SMS from your mobile phone as follows: ACT(space)CardNumber(space)CardPin(space)FirstName(space)LastName to 99639 00600. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto, shall constitute registration of the User. You can also, register by logging in to the self-serve application
ITC Hotels / Pine Labs shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms of Gift Card mentioned below.
You may redeem the gift card at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The gift card must be activated to avail redemption.
Gift Card may be used only at participating ITC’s Hotels Group in India.
All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
This Gift Card cannot be transferred for balance value or redeemed for cash.
This Gift Card is cash equivalent. Pine Labs, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
No refund, replacement or cash back would be considered against the Gift Card.
Reload is not applicable in case of Gift Card.
Any dispute shall be referred to Pine Labs and the decision of Pine Labs will be final.
Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
Pine Labs & ITC reserves the entitlement to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our website No fees or charges apply to Gift Cards.
The cardholder may request for the revalidation of the expired Gift Card. Upon receipt of such request the Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at .
Non-receipt of Gift Card post 7 days of receipt of dispatch confirmation has to be reported immediately or else Pine Labs, ITC Limited or their affiliates will not be liable for the misuse of the card.
The card is valid for spends towards stays (room & incidental charges), food & beverages, Home deliveries & takeaways, spa services (for resident guests only), Fabelle Boutiques and applicable taxes at any of the participating hotels.
The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
The e-Gift Card cannot be used for deposit, advance purchase or to secure or confirm a reservation.
The cards cannot be used to settle stays booked on/thru
i. Corporate rates
ii. Group rates
iii. Online Travel Agents (OTA’s)
iv. Any discounted or contracted room rates
v. Travel Agents/Intermediaries
vi. Any commission agents
The Gift Card shall not be applicable for redemption in conjunction with any other offer/promotion or benefit(s).
The card shall not be valid for withdrawal of cash or currency exchange.
Multiple transactions can be performed on gift card until the value of the card is exhausted.
Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International cards are not accepted for the purchase of gift cards.
Club ITC Green Points will not be awarded for transaction settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points will be awarded for the differential amount being settled through the alternate payment mode.
A card once issued cannot be cancelled or refunded.
The E-Gift Card can be purchased for a minimum value of ₹1000 and maximum value of ₹10,000 per transaction.
The E-Gift Card will be delivered instantly to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
For any queries, balance check and date of expiry please visit and input the Card Number in the ‘Check Balance’ section.
To check balance and expiry of your ITC Hotels Gift Card, please send a SMS from your registered mobile number as follows to receive the details via SMS. BALCardNumber to 9963900600.
You can also visit any of the participating ITC Hotels to check the balance and date of expiry of your ITC Hotels Gift Card.
In case of theft, kindly report the same to Pine Labs. Upon verification of the identity of the guest the card will be blocked and a fresh card will be reissued. The card is a cash equivalent bearer card. Pine Labs, ITC & its affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card.
Redemption of the card by its bearer shall be valid discharge of Pine Labs & ITC's liabilities in respect of the card.
The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
For queries, email at or reach us at: The Direct Marketing Cell, ITC Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001
ITC Gift Card – List of participating hotels
i. ITC Maurya
ii. ITC Grand Bharat
iii. ITC Maratha
iv. ITC Grand Central
v. ITC Gardenia
vi. ITC Windsor
vii. ITC Grand Chola
viii. ITC Kakatiya
ix. ITC Kohenur
x. ITC Sonar
xi. ITC Royal Bengal
xii. ITC Rajputana
xiii. ITC Mughal
xiv. ITC Grand Goa
xv. ITC Narmada
xvi. Sheraton New Delhi
xvii. Welcomhotel Guntur
xviii. Welcomhotel Bengaluru
xix. Welcomhotel Coimbatore
xx. Welcomhotel Vadodara
xxi. Welcomhotel Amritsar
xxii. Fortune Park Ahmedabad
xxiii. Welcomhotel Bay Island, Port Blair
xxiv. Chennai – ITC Grand Chola, Welcomhotel Chennai (Cathedral Road)
Gift Cards are Issued by Pine Labs under the Brand Name of Qwikcilver
E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 hours.
No returns and no refunds on gift cards, E- gift cards and gift vouchers shipped by check the refund policy at for further details