Pepperfry Gift Card(s) (referred to as “Pepperfry GCs" or Pepperfry GCs) are issued by Pine Labs Pvt. Ltd. ("Pine Labs") , a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ("RBI") to issue such Gift Cards. The Gift cards are issued under the brand name of “Qwikcilver”.
The Pepperfry Gift Cards (Pepperfry GCs) so issued can be used for any purchase listed on www.pepperfry.com.
Pepperfry GCs will be valid for a period of 1 (One) year from the Date of Issue of Pepperfry GCs.
Pepperfry GCs can be redeemed by selecting the payment mode ”Pepperfry Gift Card”.
Pepperfry GCs cannot be redeemed on Pepperfry Mobile App.
No cash withdrawal is permissible against the Pepperfry GCs.
Pepperfry GCs cannot be used to purchase other Pepperfry Gift Cards, if any.
If the order value exceeds the Pepperfry GCs amount, the balance must be paid by Credit Card/Debit Card/Internet Banking/Wallets. Cash Pay, Part Pay and COD cannot be used to pay the balance amount.
If the order value is less than the amount of the Pepperfry GCs, the outstanding balance (after deduction of order value) will reflect under the same Pepperfry GCs and can be used for subsequent transactions till its validity.
In case the Order is cancelled by the Customer within the timeframe as mentioned in the Cancellation Policy, wherein the Customer has redeemed the Pepperfry GCs, in such scenario the Customers’ Pepperfry GCs shall be credited with the amount equivalent to the redemption amount.
Once the Pepperfry GCs has been sent to you, you are bound to protect the Pepperfry GCs PIN or Gift Card number as confidential. In the event of any misuse of Pepperfry Gift Cards due to loss of any such confidential details due to the fault of the purchaser, Pine Labs, Trendsutra Platform Services Private Limited (Pepperfry.com) or their affiliates shall not be responsible for the same and no refund can be issued.
Pine Labs/ Pepperfry.com reserves the right to cancel the Pepperfry GCs if the same have been found to be purchased with fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
In the event the beneficiary/Know Your Customer ("KYC") details as per RBI Guidelines are found to be incorrect/insufficient, Pepperfry.com /Pine Labs retain the right to cancel the Pepperfry GCs so issued.
You agree and understand that Pepperfry GCs are a pre-paid payment Instrument subjected to regulations by RBI Under the RBI guidelines. Pepperfry.com / Pine Labs may be required to share KYC details of the purchaser/ redeemer of the Pepperfry GCs and/or any other information with relation to the purchase of the Pepperfry GCs and/or transaction undertaken using the Pepperfry GCs with RBI or such statutory authorities. Pepperfry.com / Pine Labs may contact the purchaser/redeemer of the Pepperfry GCs for any such information.
The company purchasing the Gift Cards shall, at all times, keep the passwords that are created by the company or its customers/beneficiaries on the Website and the Gift Card Pin generated strictly confidential and not reveal the same to any person or entity.
For the detailed Terms and Conditions applicable to Pepperfry GCs, please visit on our TnC page www.pepperfry.com/gv-tnc.html.
No fees or charges apply to Pepperfry GCs.
Every holder of Pepperfry GCs shall be required to add the value stored on such Pepperfry GCs into the Pepperfry Wallet/Pepperfry User Account as a pre-requisite to the redemption of the Pepperfry GCs. The loading of the Pepperfry GCs onto the Pepperfry Wallet/Pepperfry User Account shall constitute registration of the User.
Pepperfry (Trendsutra Platforms Services Private Limited) shall honour and consider requests for blocking of Pepperfry GCs only from users who have registered in accordance with the terms above
Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
The cardholder may request for the revalidation of the expired Pepperfry GCs. Upon receipt of such request the Pepperfry GCs may be revalidated after due verification and maybe subject to additional terms and conditions.